Frequently Asked Questions

Can I go to one office for well visits and another office for sick visits?

For the sake of continuity, we ask that all office visits happen at one medical home (a single Blue Fish office).  This will ensure the best quality of care for your child.  At anytime, should your family need to transfer to another Blue Fish location, we are happy to transfer all necessary medical information.

Can I be seen by a different doctor?

For the sake of continuity, we ask that all well child and sick visits be with the same doctor.  This will ensure the best quality of care for your child.  Should your doctor be off on a day when you need to be seen for a sick visit, any of the doctors in the office are happy to help take care of your child.

How long does it take to get the doctor’s signature on health forms?

Please allow up to 5 business days for forms to be completed and returned.  All forms will be completed free of charge.  Any form needing an immediate same day turnaround can be completed at the office for an express processing fee of $30.

How can I get a health form signed?

Your child must have completed an annual well checkup with the PCP within the last year. Please send the forms via email or by fax or simply drop off at the office and let us know how you would like the form returned to you.  If you prefer them to be physically mailed, please provide a preaddressed stamped envelope.

Do your doctors round at the hospital?

No, but the hospital will provide a physician for you.

Do your doctors do interviews?

• Memorial – No
• Cypress – No
• Katy – No
• Woodlands – No
• Fairfield – No
• Greater Heights – No
• Sienna – Yes (Drs. Deray and Falco)
• Sugar Land – Yes (Dr. Kim)

If my child is already a Blue Fish patient, do I have to apply for my newborn?

Yes.  Your newborn will automatically be accepted, but we do like to know the child is coming and ask you to fill out the new patient application.

How can I switch to a different Blue Fish location?

Inform the front office staff at the current office that you would like to switch to a different location. A message will be sent to inform your previous doctor and the new doctor of your choice to switch.

My child would like to see a physician of the same gender. Can I switch doctors?

Yes.  Please inform the receptionist at your current office that you would like to switch and the doctors will be informed. Once they both are notified we will contact you to confirm the switch.

Are you open on Saturdays?

Currently, only our Memorial City and Katy locations are open on Saturdays for urgent care by appointment only. You will need to call the day of at 8:30AM when our phone lines open to schedule an appointment. This service is only for patients whose medical home is the Memorial City and Katy locations, respectively. For all other locations, please contact your on-call pediatrician.

How can I get a copy of my child’s immunization records?

If you have access to the patient portal, you can access your child’s records there.  If you would like access to the patient portal, please contact your office and you will be given registration instructions.  If you do not have access to the patient portal, please call or email your office for your child’s immunization records.

What information is available on the patient portal?

The patient portal gives patients online access to immunization records, growth charts, visit summaries, appointment history, as well as other information.  Please contact your office if you would like access to the patient portal.

How often do I need to schedule a well-child visit?

2 weeks old, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 2 years, then yearly.

How long does the application process to become a new patient at Blue Fish typically take?

7-10 business days. We have to verify your insurance and then forward your application to the doctor. We will respond by email or fax within 7-10 business days.

How far out are the doctors scheduled?

Most of our well-child exams are scheduled about 1 ½ – 2 months out, but we will schedule them up to 6 months out.  Sick visits are available on the same day on a first come, first serve basis.

For all visits, please do not forget to:

Schedule an appointment
Bring a current immunization record
Bring all relevant medical information (ex. discharge paperwork for newborns, ER & hospital visits)
Bring current insurance information
Ensure the doctor listed as your PCP (for HMO or Medicaid) is a Blue Fish Doctor
Be on time and come early if your insurance or demographic information has changed